1300 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the 1300 platform collects, uses, stores, and protects the personal information of users in Malaysia. By using this platform, you agree to the practices described in this policy.
This Privacy Policy is updated periodically. Continued use of the 1300 platform after any amendments constitutes acceptance of the latest policy. Please review this page from time to time.
1. Information We Collect
To deliver the 1300 platform's services safely and efficiently, we collect several categories of information from users:
Personal Account Information
During registration, we collect your full name, email address, phone number and date of birth. This information is required to verify your identity, comply with applicable legal requirements and manage your account on the 1300 platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect payment-related information based on your chosen method — including the account holder name for FPX transactions and the digital wallet account number for TNG eWallet. We do not store credit card details directly; all transactions are processed through secure payment processors.
Device and Browser Information
When you access the 1300 platform, our systems automatically record technical information such as your IP address, browser type and version, device operating system, screen resolution and referral source. This information is used solely to ensure the platform functions properly across all devices and to detect security threats.
Platform Usage Data
We record information about how you use the platform — including pages visited, session duration, games or sports categories accessed, and actions taken such as deposits, bets, and withdrawals. This data helps us improve the user experience and identify any technical issues.
2. How We Use Your Information
1300 uses the information collected for clear and limited purposes. We do not use your data for any purpose other than those stated below:
- Account management — allows you to log in, access all platform features and manage your account settings.
- Financial transaction processing — verifying deposits, processing MYR withdrawals and resolving any transaction disputes.
- Security and fraud prevention — detecting suspicious activity, preventing unauthorised access and protecting the integrity of the platform.
- Legal compliance — fulfilling legal obligations and applicable regulatory requirements, including identity verification requirements.
- Service improvement — analyses usage patterns in aggregate (not individually) to improve platform design and introduce new features.
- Customer support communications — responding to enquiries, resolving complaints and sending important notifications relating to your account.
1300 will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit a website. The 1300 platform uses cookies to ensure a smooth and secure user experience.
Types of Cookies We Use
- Session cookies — temporary cookies that expire when you close your browser. They are used to maintain your login session while you are on the platform.
- Preference cookies — saves preferences such as your chosen language and display settings for a more convenient experience on your next visit.
- Security cookies — used to verify user identity and prevent unauthorised access to accounts.
- Analytics cookies — aggregated usage data is collected to help us understand how the platform is used. This data contains no personally identifiable information.
Cookie Controls
You can configure your browser to reject or delete cookies. However, some 1300 platform features may not function properly if cookies are fully disabled — particularly login and session security functions.
4. Data Storage, Security and Third-Party Sharing
Security & Storage
All 1300 user data is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Account passwords are never stored in plain text — they are processed using secure hashing methods. Internal access to user data is restricted solely to staff who require it to carry out their duties.
We retain your data for as long as your account is active or as needed to provide our services. Following account closure, certain records may be kept for the period required by law before being permanently deleted.
Sharing with Third Parties
1300 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment processors — information required to process MYR deposits and withdrawals is shared with payment service providers such as FPX and TNG eWallet. They are bound by strict confidentiality agreements.
- Game providers — basic game session data required to deliver games from third-party providers is shared only to the extent necessary.
- Legal requirements — we may disclose information to the relevant authorities when required by Malaysian law or a valid court order.
5. User Rights, Policy Changes & How to Contact Us
User Rights Over Personal Data
As a 1300 platform user, you have the following rights regarding your personal data:
- Right to access — you may request a copy of the personal information we hold about you.
- Right to correction — if any of your information is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number can be updated directly through your account settings.
- Right to erasure — you may request deletion of your account and personal data. Such requests will be processed subject to record-retention requirements mandated by law.
- Right to restriction of processing — in certain circumstances, you may request that we limit the way we process your data.
To submit any request relating to these rights, contact our support team by email at [email protected] with your account details and the nature of your request. We will process requests within a reasonable timeframe.
Changes to This Privacy Policy
1300 reserves the right to modify this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or new technologies. The latest version will always be available on this page. Users are advised to review this policy periodically. Continued use of the platform after any changes are published will be deemed acceptance of the updated policy.
Have a question about your privacy?
Reach our team at: [email protected] or visit FAQ for answers to common questions about accounts and security.
Your Data, Our Responsibility
The 1300 platform is built with trust at its core. Register your account today and enjoy betting entertainment in Bahasa Melayu, with the confidence that your privacy is protected.